Terms and Conditions
Here are our terms and conditions to ensure your stay at our properties is enjoyable and carefree, please take a moment to browse these prior to booking with us.
Provisional bookings can be made by telephone or by e-mail and thereafter confirmation in writing along with a 30% deposit – required before the booking is secured. Confirmation in writing along with the deposit is required within 10 days of the provisional booking. Telephone: 01854 612 520 or e-mail: email@example.com or by using the enquiry page on the website.
Final payment – we request that this is paid no later than six weeks prior to the rental date.
Cancellation – if you unfortunately have to cancel this will result in the 30% deposit being non-refundable.
Payments can be made by bank transfer, please contact us for the bank details relating to the property you have booked. Cheques are accepted. Cheques are payable to “Ardmair Bay Cottages” and should be sent to Ardmair Bay Cottages, West Terrace, Ullapool, Ross-shire, Scotland, IV26 2UU. Bank transfer is also available.
Credit and debit cards are accepted when booking on-line using the “Book Now” button for Tigh na Mara, Croft Cottage and Top House.
Check-in time is from 1600 hours on arrival day unless otherwise arranged. Check-out time is 10.00 hours at the latest on departure day. Letting periods are from Saturday to Saturday (unless otherwise arranged, please contact us)
All our properties have key safes by the door. Prior to your stay we will contact you with the key code applicable to your stay to allow self check-in. Keys must be returned to the key safe prior to departure. Please always sramble the digits to the key safe when not in use and on departure.
Dogs/pets are permitted by prior arrangement only. It is imperative that all animals are kept under strict control at all times given the high numbers of livestock and wildlife in the area. Special attention to cleaning of properties must be carried out by the occupiers prior to departure. It goes without saying that we must ask you to clean up after your pet, although preferably not in the garden for obvious hygiene, health and safety reasons.
Smoking – there is ample outdoor space at each property for smokers.
£1 coin-operated electricity meters are located in each chalet. Croft Cottage, Top House, Tigh na Mara and our Beach Cottages have electricity included in the rental price.
Central Heating Oil, where applicable, is included in the rental price. Fuel for open fires can be purchased locally. Croft Cottage, Top House and Tigh na Mara have a wood store within the garden and, when available, complimentary logs are available for use.
ALL faults, concerns, issues must be reported immediately so these can be rectified. Please do not wait until departure day to advise us of any problems, we’d prefer to sort anything issues out for you during your stay.
In the event of an emergency, please contact the appropriate emergency service on 999 and thereafter let us know immediately.
All properties including furniture, fixtures, fittings and contents should be kept in a like state of repair and condition by the occupier as at the start of the rental period. All damages, breakages etc must be reported. All properties must be left in a clean and tidy condition at the end of the rental period. Any properties left in an unclean state will be subject to a deduction from, or a non-refund, of the cleaning/ breakages deposit.